Deborah Ward
Customer Success Manager @RMS
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WORK HISTORY
Customer Success Manager @RMS
ABOUT DEBORAH WARD
Former Account Manager at The Access Group, I leverage my 12+ years of experience in the software industry to help customers achieve their strategic goals with tailored solutions and compelling ROI cases. I work with both new and existing customers, acting as the primary owner of the relationship and the main point of contact for any escalations or issues.My strong skillset will be key as I look to move into a CSM or similar role moving forward. My core competencies include customer relationship management (CRM), customer retention, account planning, negotiation, and communication. I have a deep and broad understanding of customers\' business needs and pain points, and I maintain strong internal and external relationships to deliver value and satisfaction. I regularly secure six-figure deals and have exceeded my target every year while in post. I am passionate about connecting with likeminded individuals and helping businesses overcome the operational and strategic HR challenges they face in today\'s fast-moving world.
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