Debbie Hagen
Manager, Global Practice @Apptio, An Ibm Company
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WORK HISTORY
Manager, Global Practice @Apptio, An Ibm Company
US
Work cross-functionally and globally with stakeholders in Post Sales, Product Marketing, Product Management, Education and Presales to develop and deliver a standard set of global onboarding and adoption best practices. Hire and manage team. Participate in Transfer of Business activities related to IBM aquisition of Apptio.
EDUCATION
Pitney Bowes Six Sigma Program
Six Sigma Black Belt, Six Sigma Black Belt
University of Washington
Bachelors, Psychology
University of Washington
Bachelor of Arts, Psychology
SKILLS
ABOUT DEBBIE HAGEN
20+ years in Program Management, Customer Success, Education, and IT Operations and Change ManagementI am a quick learner who can both grasp technical concepts and teach them to others regardless of their discipline or experience level. My work shows a dedication to the customer and a passion for quality.I\'m able to communicate and motivate across the aisle leading cross-functional teams in content creation, process improvement, and project prioritization activities.Skilled at process analysis, design and application of business solutions, I have experience developing processes, tools, certifications, and training for Customer Service and Operations organizations. Certified Six Sigma Black Belt, CTBME (Certified TBM Executive). FinOps CertifiedSpecialties: Process improvement, customer success, customer service, project management, business process engineering, data analysis, business case creation, requirements gathering, functional specifications, process visualization, technical writing, use cases, user training, strategic planning, Six Sigma Black Belt, lean concepts, team building, leading teams, Apptio, TBM (Technology Business Management), Microsoft Office, Sharepoint
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