Debangshu Halder

Service Desk Agent @Kyndryl

IN

ensured seamless IT operations and exceptional user support- manage and resolve technical incidents reported by users, ranging from hardware and software issues to network connectivity problems. I utilize our ticketing system to log, prioritize, and track these incidents, ensuring timely resolution or escalation to specialized teams- end-user support through various channels, including phone, email, and remote desktop tools, delivering clear and effective solutions- focused on customer service ensures that all interactions are handled with empathy and professionalism, aiming to minimize downtime

Government Model Senior Secondary School

12th

Nitte Meenakshi Institute of Technology

Bachelor's degree