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Deanna Lovato
Service Operations Manager @Dyson
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WORK HISTORY
Service Operations Manager @Dyson
US representative for Global Data IT department provisioning service delivery and operational supportfor all data products, platforms and projects that span Dyson globally-Project lead to revamp Qlik ingestion into Haulier tool by decreasing ingesting time by 87.5%. Thishas resulted in faster reporting for analytics teams-Created a problem management forum to better address and action problem records which led to a 15%increase in resolving problem tickets-Tracks incidents and requests in ServiceNow with an average of 80% SLA targets reached. Point personto communicate status of incidents and requests to stakeholders.
ABOUT DEANNA LOVATO
Dedicated and results-oriented professional based in Chicago, IL. With a background…
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