Dean Dodds

Ww Senior Program Manager - Repeat Contact Elimination @Amazon

Newcastle Upon Tyne, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

Ww Senior Program Manager - Repeat Contact Elimination @Amazon

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Strategic Senior Program Manager at Amazon with expertise in reducing repeat customer inquiries across global service channels. Skilled in leading cross-functional initiatives to enhance efficiency, improve customer satisfaction, and deliver measurable results. Proven track record of designing scalable solutions that optimize operational processes and elevate customer experience.

SKILLS

Service DeliveryCustomer ExperiencePrince2Contact CentersEmployee EngagementSix Sigma White BeltProcess ImprovementCoachingPerformance ManagementAnalysisProject CoordinationBusiness Process ImprovementManagementTeam BuildingStakeholder EngagementMicrosoft ExcelMicrosoft WordStakeholder ManagementTeam LeadershipCustomer RetentionCustomer ServiceTeamworkTeam ManagementLeadershipMicrosoft OfficeSalesCustomer SatisfactionProject DeliveryAccount ManagementChange ManagementCall Centers

ABOUT DEAN DODDS

An experienced Program Manager, with experience in the TV, telecomms, property and e-commerce sectors.Prince2 qualified, with a proven track record of successfully managing a diverse range of transformation, software development, regulatory, fraud and business readiness programs.Specialities: Program management, business readiness, Prince2 methodologies, stakeholder management, process development, project design, communications.

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