Dean Baker
Technical Services Manager @West Midlands Combined Authority
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WORK HISTORY
Technical Services Manager @West Midlands Combined Authority
Birmingham, GB
Run a team of seven, covering Cyber Security, Networking, Infrastructure, InTune/Endpoints, Microsoft 365, DBA and Azure as manager of the Technical Operations Team at two sites, Birmingham (WMCA & partners) and Wednesbury (Midland Metro Limited). With over users responsible for ensuring an available, secure, reliable, recoverable, and available IT service.
EDUCATION
University of Liverpool
MSc
Walsall ITeC
Computing
ABOUT DEAN BAKER
Over 39 years in the IT industry, 25 spent in a senior management capacity whilst professionally qualified with a Master’s Degree in IT and as a Professional Member of the British Computer Society at Chartered Level (MBCS CITP). Have a wealth of management and technical experience in both the public and private sector. Effective at all levels including Board, Executive and Non-Executive Directors, senior management, frontline staff, and other stakeholders alike. Excellent communication and interpersonal skills. Management style combines strategic methodology with a ‘hands-on’ approach. Strong attention to detail and the ability to work under pressure, offering a high level of agility and flexibility. Proven track record of delivering services and projects, on time, at cost and to agreed KPIs. Have managed teams of up to 18 people; experienced in carrying out performance management, conducting appraisals and ensuring training & development needs are identified and addressed. Strong business acumen with a high development of skills and procedural expertise.
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