Dax Frakes

Business Project Manager @Cigna Healthcare

Spearheaded analysis across 20+ Global Service Partner outsourcing initiatives and technology related projects, implementing key milestones to drive overall project success and foster sustainable expansion for Cigna throughout tenure-start to present Led projects migrating applications to outsourcing hires to complete work functions. Delegated outsourcing initiatives expansion efforts according. Upheld strict security protocols and reduced risk by restricting outsourcing teams access levels Introduced clarity during complex outsourcing initiatives stakeholders by building 4 end-to-end tracking implementations (planning, coordination, status reporting and stability), demystifying ops at every stage iteration of all unique projects Formulated implementation workflows for application in collaboration with senior members of IT, Claims, Global Service Partner and legal teams; facilitated a savings over $19m for the enterprise Guided projects for work volume migrations to cross-regional partners by pinpointing opportunities for cost-saving and streamlined operations, allowing for successful transitions whilst minimizing drop-rates and productivity downtimes Serviced 20+ pivotal feature implementations, leading teams of reports and trainees towards new function entrenchment and securing full functionality for intended purpose, such as claim processing/ adjustments, pricing apps, overpayment processes, and so on Faced with over 20 applications and share drive access issues/ problems with a limited amount of information. Administered and performed in-depth root cause analysis to correct the IT servers