Dax Attwood
Customer Success Manager @Kentik
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WORK HISTORY
Customer Success Manager @Kentik
GB
Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Responsibilities:Ownership of technical relationships with existing Kentik customers.Proactive customer outreach to build and maintain long lasting technical relationships that provides value.Serve as an expert level escalation point for customer support issues.Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests.Work closely with the teams of Customer Success Managers, Account Executives, Solutions Engineers, and Product to ensure that customers achieve maximum value.
SKILLS
ABOUT DAX ATTWOOD
I am an accomplished, focused, and results-driven Sales Executive with years of experience and success in Information Technology sales winning contracts, consistently exceeding sales targets and continuously cementing client relationships.My style in selling is consultative and strategic with the aid of tools available.My core competencies include the following:• IT Service Management, Network,Systems, Security and Project & Portfolio Management• Strategic enterprise solution selling (On-Premise, SaaS, Cloud)• Account management- upsell and cross sell• Go-to-market strategies and partnerships• Leads Management- generation, qualifying and nurturing• Competitor analysis• Customer and prospect presentations• RFP/RFI/Tender, business case and proposals• Pricing strategies• Pipeline and Forecast Management• Closing and contract negotiations • C-level discussions• Relationship buildingI am very passionate at what I do and I am motivated by a positive and “can do” attitude. I am adaptive, fast learner and enjoys working collaboratively with a team.
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