Danielle Tristao
Director of Customer Success @Kentik
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WORK HISTORY
Director of Customer Success @Kentik
Lead strategic oversight and execution for a portfolio of enterprise accounts, ensuring customer outcomes align with business growth objectives.• Partner cross-functionally with Sales, Product, and Engineering leadership to surface risk early, drive value realization, and execute expansion opportunities.• Establish operating rigor through scalable frameworks for account reviews, business reviews, and risk escalation.• Drive improvements in retention, expansion, and customer health by translating customer insight into clear, actionable strategy.• Coach and guide Customer Success Managers by setting expectations, reinforcing accountability, and elevating strategic thinking across the team.
EDUCATION
Brooks College
Associates Degree, Graphic Design
SKILLS
ABOUT DANIELLE TRISTAO
Director of Customer Success with a background in enterprise and high-tech environments, focused on driving customer outcomes at scale. I partner closely with Sales, Product, and Engineering to ensure customers realize value, risks are surfaced early, and opportunities are executed with precision.My work centers on executive alignment, strategic account oversight, and building operating models that balance customer advocacy with business performance. I’m particularly energized by complex accounts, high-stakes moments, and creating clarity where the path forward isn’t obvious.
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