Dawn D.

WORK HISTORY

EDUCATION

ABOUT DAWN D.

I’m a customer-centric leader with deep experience building, scaling, and guiding Customer Success and Customer Experience teams through growth, change, and complexity.My work sits at the intersection of people, process, and the customer voice. I’ve led CSM teams, partnered cross-functionally with Product, Sales, and Support, and translated customer insights into measurable improvements in retention, satisfaction, and operational efficiency. Whether the focus is strategic leadership or hands-on team development, I bring structure, clarity, and accountability to customer programs.I specialize in- Developing and mentoring CSMs and team leads - Creating scalable CS and CX frameworks that actually work in real life - Elevating the Voice of the Customer to influence product and business decisions - Improving retention, engagement, and customer trust through thoughtful process designI believe strong customer outcomes start with supported teams, clear expectations, and honest data. I lead with empathy, consistency, and a bias toward action — and I’m most energized by building environments where both customers and employees can succeed.