David Picton
Head of Itsm - Hera Digital Service @Foreign, Commonwealth and Development Office
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WORK HISTORY
Head of Itsm - Hera Digital Service @Foreign, Commonwealth and Development Office
Following the merger of two government bodies in Sept 2020 a new platform was developed to replace the existing legacy systems to deliver Finance, HR, Planning and Analytics, this was developed with Digital in mind using IaaS, PaaS and SaaS based on Oracle Fusion and went live in July 2022. I joined FCDO to Lead on the creation and establishment of a credible ITSM function aligned to the HERA Digital service (HDS), this includes implementation of the Service Design; establishing Governance and Assurance processes; managing significant 3rd Party service providers; designing, recruiting and implementing an ITSM organisational structure to meet the needs of the service; ensuring that the HERA Digital service capitalises on, and compliments with, the FCDO IT strategy and delivery model as utilised on other services.
SKILLS
ABOUT DAVID PICTON
An accomplished Security Cleared IT Professional with a wealth of experience in both the Private and Public Sectors, implementing and managing significant service transition (FCDO and DBS) leading Service Operations (Global Service Operations practice Lead at AstraZeneca, Service Lead at RBS, ITIL implementation Associate Director IT Service Management at DBS) and best practice (ITIL4 Foundation, ITIL V3 Expert), Commercial Management (Outsource contract lead for IT services in Global ground-breaking 5 year outsource deal), Supplier management (Managing mainstream outsource service suppliers - at FCDO, DBS, RBS and Astrazeneca), service level and performance management (International account manager at Fujitsu services $10m+ contracts), Incident management (Global Incident management practice Lead at AstraZeneca and service lead at RBS), and IT Project management leading, owning and managing large global change and transformation projects (Prince2 practitioner)A strong team manager experienced at managing direct global teams, as well as matrix and virtual teams, leading both technical and non technical resources based on shore and off-shore.A strong leader of change having managed many cultural, operational, and service change implementations, driving transition and then transformation associated with change, whilst delivering against a strategic framework.A focused commercial manager with experience of large budget control, managing multi £M budgets and contracts as well as full P&L responsibility.
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