David Lainé

Community Lead @WeWork

Paris, FR

Account management & Relationship : providing the best member experience. monthly satisfaction interviews, move-in & move-out coordination, billing issue resolution, events & networking- Drive retention and account net promoter score by providing oversight and optimization for location-level satisfaction and feedback- Collaborate cross-functionally (Sales, Real Estate Advisory, Community, Enterprise Services, Billing, Legal, Operations) in order to eliminate roadblocks and create a clear pathway for long-term growth- Operations : day to day operations (cleaning, maintenance, security, IT), special projects, vendor management & coordination- Sales : touring new potential members, support follow-up, contract signing, revenue generation, upsell

Université de Picardie Jules Verne (Amiens)

Licence de Science Politique, Science Politique

Institut Albert le Grand

Deug de Lettres Modernes, Lettres Modernes et Science Politique

ESC Amiens

Master's degree

Lycee Bignon

Baccalauréat général, ES