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Dave Hosty
Senior Director of Business Operations & Strategy @Remote
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WORK HISTORY
Senior Director of Business Operations & Strategy @Remote
I lead Strategy and Business Operations across Remote’s CX and broader Operations organisation. My remit spans Customer Success Operations, Knowledge Management, Change Management, Incident Management, Voice of the Customer, Workforce Management, Tooling and Enablement, and CX Analytics, placing my organisation at the intersection of Remote’s operational, customer, and revenue motions.I co-own the strategy and execution of Remote AI, shaping how AI transforms our global support model, improves customer outcomes, and creates meaningful operational leverage. I also lead forecasting and capacity planning across the Operations org, ensuring our multi-product, multi-channel operation is consistently staffed and equipped to meet demand with accuracy and predictability.My work centres on building clarity, accuracy, and operational excellence into Remote’s systems and processes. Whether designing new frameworks, simplifying complex cross-team workflows, driving data-led decision-making, or creating visibility through tooling, I ensure Remote can scale with quality, efficiency, and customer-centricity.
EDUCATION
University of Limerick
Professional Diploma, Data Analytics
University of Limerick
Professional Diploma, Communications & Digital Public Relations for Enterprise
Institute of Project Management
Certified Diploma, Project Management
ABOUT DAVE HOSTY
As an enthusiastic and innovative professional throughout my career, I have always been passionate about people, technology, developing successful teams and building strong business relationships.Proven leadership in Customer Experience, Revenue Operations, and leading remote support teams of 350+ people across multiple locations in Japan, India, Taiwan, the Philippines, Canada, Sweden, Germany, and Ireland. I have experience in Revnue Operations, Program Management, scaling Customer Experience teams, and managing 3rd party outsourcing vendors.I am a strategic technical leader with a passion for achieving results through customer satisfaction targets and efficiency goals, with a key focus on exceptional customer service and employee happiness.
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