Davide Pagano

IT Support Specialist - Level 2 @Questel

Sophia Antipolis, FR

As an IT Support Engineer, I provide global technical support to approximately users, primarily across the EMEA region, handling incidents and service requests through a structured ticketing system.I work across both cloud and on-premises environments, supporting services like Active Directory and Azure/Entra, and assisting users on Windows, macOS, and Linux platforms. I manage and deploy endpoints using Microsoft Intune and Jamf, and support remote work infrastructure through Citrix.I also help maintain the company’s security standards by supporting endpoint and email protection tools such as CrowdStrike and Vade, in compliance with ISO 27001.My role includes onboarding and offboarding tasks such as hardware setup, software deployment, and user account lifecycle management. I assist with hardware procurement, inventory tracking, and supplier coordination, ensuring equipment is available and compliant.I contribute to internal process improvement by maintaining documentation and collaborating across teams using Jira and Confluence. I also support company growth by assisting with the IT integration of newly acquired entities.