Dave Caldwell
Service Integration Manager @Royal London
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WORK HISTORY
Service Integration Manager @Royal London
Edinburgh, GB
Led on IT Service Management Design and Transition activities in successfully governing multiple releases in the Royal London Flagship programme. Now owning 3 portfolios of c30 projects, and their transition governance. Also led on IT Service Management Transformation, co-ordinating the overall programme, defining the IT Service Operating Model, and personally delivering Problem Management for the first time in Royal London and implementing the Service Control (SLM) Function, and in doing so driving significant service level and governance improvements.
EDUCATION
Edinburgh Napier University
B. Sc., Computing
SKILLS
ABOUT DAVE CALDWELL
Highly enthusiastic, versatile and driven IT Service Management professional with a proven track record in building, running and transforming IT Service capabilities, using best practice techniques and a wealth of personal experience, in demanding and varied situations.Specialisms:• 20+ years IT Service Management experience in Financial & FMCG organisations, ITIL v4 Expert• Current focus in Service Design, Service Transition and CSI, but from an Operations background• Process development & organisational transformation• Prince 2 Practitioner with Project, Programme Management & PMO experience Recent achievements:• Established a Service Design & Transition Function within a Retail Bank, at speed and under pressure, based on ITIL & SIAM Best Practice methodologies• Award winning IT service levels based on CSI best practice, presenting at ITSMF conferences in London & Oslo
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