David Lloyd
Cx Advisor @Tribecx
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WORK HISTORY
Cx Advisor @Tribecx
I work with global organisations in designing and delivering practical and applied customer programmes. I build and strengthen CX expertise within our customer’s business, using my CX experience, practical knowledge, skills, and proven templates, to drive measurable CX results. I coach customers on: • Defining their program and goals – consistent ways of doing CX that changes the culture to be more customer centric • Delivering their customer program – delivering results and showing impact from CX using a sprint or masterclass approach that creates the momentum and confidence to do more • Building the expertise to keep delivering – strengthening the CX teams\' capabilities to fast-track delivery of results and build self-sufficiency
EDUCATION
WIgan and Leigh College
HND, Computer Aided Design & Engineering
SKILLS
ABOUT DAVID LLOYD
Helping Businesses Create Customer-Centric, Measurable & Sustainable CX ImprovementsI’m a Customer Experience (CX) leader, independent consultant, and CX advisor at TribeCX, helping organisations embed customer-first strategies, service design, and agile methodologies to drive business growth.With over a decade of experience in Financial Services, Utilities, Property Management, and Healthcare, I’ve navigated large, highly regulated industries, ensuring compliance is a springboard for transformation, not just a box-ticking exercise. I specialize in: CX Strategy & Transformation – Turning customer insight into action, embedding CX capabilities that drive measurable impact. Agile CX & Design Sprints – Helping businesses rapidly solve CX challenges with iterative, customer-led approaches. Governance & Operating Models – Ensuring CX leadership accountability, standardizing Voice of the Customer (VoC) frameworks. Capability Building – Training & mentoring teams, ensuring sustainable CX improvements beyond my engagement. Proven Results: 37-point NPS increase at E.ON through customer journey transformation.⏳ 40% faster issue resolution by developing real-time CX dashboards. Trained employees in Design Thinking & CX methodologies across 13 countries. Standardized CX governance at Close Brothers & E.ON, ensuring leadership accountability in journey improvements.As an independent CX consultant, I partner with businesses looking to move beyond theory to real execution, ensuring they build the right customer-centric frameworks, culture, and capabilities for long-term success.Let’s connect and discuss how I can help your business turn CX into a competitive advantage!
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