Carolyn Delehanty

Cx Advisor @Tribecx

I work with global organisations in designing and delivering practical and applied customer programmes. I build and strengthen CX expertise within our customers’ business, using my CX experience, practical knowledge, skills, and proven templates to drive measurable CX results. I coach customers on the following: • Defining their program and goals – consistent ways of doing CX that change the culture to be more customer-centric • Delivering their customer program – delivering results and showing impact from CX using a sprint approach that creates the momentum and confidence to do more • Building the expertise to keep delivering – strengthening the CX teams\' capabilities to fast-track delivery of results and build self-sufficiency