David Kiragu

Retail Application Specialist @Aesop

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Retail Application Specialist @Aesop

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London, GB

In my role at Aesop, I support business‑critical applications across UK and European markets, including Cegid POS and StoreForce. I contribute to the Aesop–L’Oréal integration programme, working on POS upgrades, EFSTA POS Integration, StoreForce integration, Adyen payment platform deployment, Givex gift card enablement, and Mobile POS Tap to Pay across multiple regions. I also support VOIP rollout, system alignment, incident management, and documentation to ensure smooth operations and consistent application performance.

EDUCATION

2002 — 2006

University of Bedfordshire

Bachelor's degree, Computer Science

N/A

University of Bedfordshire

Bachelor of Science, Computational Science

N/A

Barnfield College

Higher National Diploma, Computational Science

SKILLS

Project ManagementService DeliveryItil CertifiedMicrosoft OfficeWindows ServerService Level ManagementMicrosoft CrmService Level AgreementsSapData CenterErpTelecommunicationsDisaster RecoveryIT Service ManagementIT ManagementBusiness IntelligenceDatabases

ABOUT DAVID KIRAGU

Application Analyst specialising in POS, payment systems, and business‑critical application support across UK and European markets. I have extensive experience with Cegid POS, StoreForce, SAP, EFSTA, Adyen and Givex, supporting multi‑site retail environments and ensuring system stability, performance, and data accuracy.I contributed to major global integration programmes, including the Aesop–L’Oréal transition, covering POS upgrades, payment platform integrations, VOIP rollout, and application alignment across Europe. I work closely with cross‑functional teams, vendors, and stakeholders to deliver reliable applications, seamless deployments, and improved user experiences.I bring strong capability in incident and problem management, ITIL‑aligned service delivery, release/change management, and process optimisation, with a focus on ensuring applications run smoothly and support business growth.

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David Kiragu — Retail Application Specialist at Aesop in London, GB | Unifers