Luis Maldonado
Information Communication Technology Manager @Aesop
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WORK HISTORY
Information Communication Technology Manager @Aesop
Lead and mentor a geographically dispersed IT team supporting and opening 96+ retail locations and three corporate offices across the U.S, Canada, and Brazil, achieving a 98% SLA compliance rate for IT service requests.Oversee IT infrastructure and cloud-based solutions, integrating AWS, Microsoft 365 SaaS, and NetSuite ERP to enhance scalability, security, and performance, leading to a 30% improvement in operational efficiency.Manage critical business applications, including Cegid Retail, Jira, Salesforce CRM, and Confluence, driving workflow automation and data-driven decision-making, which increased system adoption rates by 40%.Spearhead ITIL-driven service delivery implementation, improving ticketing, asset tracking, and global IT operations, reducing IT issue resolution times by 90%.Serve as IT integration lead for L’Oréal acquisition, ensuring a seamless transition while aligning regional systems with corporate IT policies.Implement change management strategies, reducing system downtime by 25% and increasing IT service reliability, enhancing store operational uptime.Negotiate and optimize vendor contracts, reducing costs by 15% while enhancing IT service quality, achieving a 25% increase in vendor performance metrics.
EDUCATION
Essex County College
Associate of Applied Science
New Jersey Institute of Technology
Bachelor of Technology - BTech, Computer and Information Sciences and Support Services
Essex County College
Computer and Information Sciences and Support Services
The Chubb Institute
COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
New Jersey Institute of Technology
Certified, ITIL v3
CompTIA
Certified
New Jersey Institute of Technology
Certificate of Undergraduate Studies, Computational Science
Cegid
Certified
Chubb institute
Computer/Information Technology Administration and Management
SKILLS
ABOUT LUIS MALDONADO
Seasoned IT leader with over 15 years of experience managing multi-location IT…
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