David Hastings
Customer Service Representative @HSBC
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WORK HISTORY
Customer Service Representative @HSBC
Work with a team of dedicated customer service professionals to face tasks head on and ensure the safety of the bank and its customers.• Maintain high standard of service at all times by communicating effectively with customers daily by understanding customer concerns and providing clear and concise solutions.• Work closely with various office technologies on a daily basis to resolve customer enquiries, regularly displaying strong product knowledge and troubleshooting skills.• Collaborate with complaints task force to ensure complaints resolved as first point of contact meet regulatory requirements and achieve a good outcome for customers, to ensure quality assurance standards are met. • Demonstrate resilience by handling high-pressure situations and adapting to new processes and technologies regularly.• Support with development of peers by feeding back coaching opportunities.
EDUCATION
University of the West of Scotland
BSc (Hons) Sport Science
Ayrshire College
HND Applied Sport & Exercise Science
University of Glasgow
Master of Science - MSc
ABOUT DAVID HASTINGS
Sports Scientist | S&C Coach | Performance Coach. Currently I operate as an intern…
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