Dave Monroe
Technical Account Manager @SWK Technologies, Inc.
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WORK HISTORY
Technical Account Manager @SWK Technologies, Inc.
NJ, US
Understand client needs and offer strategic guidance.• Build and sustain strong client relationships as their main contact.• Seek expansion opportunities within client accounts.• Hold regular meetings to align with and address client concerns.• Master SWK products and articulate their value.• Assess client tech setups and suggest tailored solutions.• Partner with internal teams for successful solution implementation.• Manage project plans and update both clients and teams.
EDUCATION
Thomas Edison State University
Bachelor of Applied Science and Technology, Information Technology
Rowan College at Burlington County
Associate of Science (AS), Computer Science
Lenape High School
High School, General Studies
ABOUT DAVE MONROE
I am a highly motivated and accomplished Technical Account Manager with a strong passion for delivering exceptional results. With a broad range of industry experience, I specialize in partnering with clients in the Medical/Healthcare, Manufacturing, Education, Finance, and Professional Services sectors. My primary objective is to solve their business challenges by enhancing their existing technology infrastructure.Throughout my career, I have honed my skills in business analysis, compliance, process improvement, and cross-functional scaling. I have successfully managed over 70 key accounts concurrently, showcasing my ability to handle multiple responsibilities.My expertise encompasses a diverse range of areas, including account management, relationship management, on-premise infrastructure analysis, managed cloud services consulting, cybersecurity consulting, cloud hosting consulting, business continuity/disaster planning, infrastructure as a service migrations, and high-quality post-sales technical support, including break-fix issues. By leveraging this comprehensive skill set, I am able provide holistic solutions tailored to the unique needs of each client.
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