Darshan Nalla

Field Service Technician @Novatech Analytical Solutions Inc.

Mississauga, ON, CA

Analytical Instrument Support: Perform calibration, maintenance, diagnostics, and repair of analytical instruments on-site to ensure optimal performance.Preventive Maintenance: Execute preventive maintenance contracts, ensuring timely and effective upkeep of equipment.System Start-up and Commissioning: Conduct on-site start-up and commissioning of Novatech analytical systems, ensuring proper installation and functionality.Client Support: Provide telephone support to clients, addressing technical inquiries and troubleshooting issues.Technical Training: Deliver after-sales technical training for customers and partners, enhancing their understanding and use of analytical systems.Service Contract Management: Facilitate the renewal and promotion of annual service contracts, ensuring continued customer satisfaction and service engagement.Supplier Coordination: Engage regularly with suppliers’ service departments to resolve issues and ensure the availability of necessary resources.Service Administration: Manage service-related administrative tasks, including submissions, work orders, service reports, and RMAs, using the SAP ByDesign CRM/ERP system.Inventory Management: Participate in managing the service inventory, ensuring adequate stock levels and efficient resource utilization.

City and Guilds London , England

Diploma, Electronics and Telecommunication