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Darrus Williams

Sr Manager Instant Service Center @洲际酒店集团

Atlanta, GA, US
EMAILS
d••••••••@ihg.com
MOBILE NUMBERS
+17•••••••64

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WORK HISTORY

Mar 2019 — Present

Sr Manager Instant Service Center @洲际酒店集团

Atlanta, GA, US

Oversees operations and performance of the ISC, to maximize our efficiency and profitability. Working with regional leadership and their senior team members on delivering on the needs of the business through: A) effective communication, B) driving team collaboration, C) providing support as required & assigning clear accountability in our goal of continuous business improvement in the areas of Call Quality, Error reduction, driving IRD revenue, and Schedule Adherence

EDUCATION

2005 — 2010

North Carolina Central University

Bachelor’s Degree, Hospitality Administration/Management

SKILLS

MicrosFront OfficeManagementTeam BuildingTime ManagementHospitality ManagementRestaurant ManagementFood & BeverageCustomer ServiceHospitalityMicrosoft ExcelHotel ManagementRevenue AnalysisYield ManagementMicrosoft Sql ServerLeadershipCateringMicrosoft OfficeSalesCustomer SatisfactionTrainingRooms DivisionHotel BookingPre-OpeningMicrosoft PowerpointTeradata SqlStrategic PlanningHotelsProperty Management SystemsProject ManagementSqlTourismEvent ManagementRestaurantsHospitality IndustryMicrosoft WordResortsPublic Speaking

ABOUT DARRUS WILLIAMS

Senior. Mgr Instant Service Center at InterContinental Hotels Group (IHG®)

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