Darren Reid
Global Delivery Director (Portfolio Lead) @Cognizant
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WORK HISTORY
Global Delivery Director (Portfolio Lead) @Cognizant
Responsible for onshore & offshore delivery and Projects across different geographical locations• Portfolio Delivery Lead for all Cloud Services for BFSI in the UK/I consisting of 42 accounts @ £60M • Global Delivery Director for Oxford University Press – 500+ Staff across 53 Countries supporting 3 x GSD, Infra, Apps, Platform, SAP, Testing, Integration and Cloud Technologies (BL >£30M Projects ~£20M)• Leading Lloyds Bank Infrastructure Service Account with a collective revenue of circa £26M/600+ staff• Delivery of change programs for over 300 Digital and regulatory projects with £1.8Bn Budget • Engagement Lead for Standard Life, Cooperative Bank, RBSIF, Clydesdale Bank, FCA, Centrica, Froneri• Full P&L ownership together with final responsibility for delivery and programmes across multiple different technologies • Drive future business through relationship management for existing an new clients• Actively Participate in RFI/RFP Core Deliverables Include:• Outsourced Services including PS, Cloud, Digital, Apps, SAP, EUX, GSD & Next Gen technologies• Hybrid Cloud Transition & Transformation for the largest Private / Public Cloud program in the UK/Europe• Created & implemented E2E SM / GSD Solution for £7BN manufacturing client across 22 Countries • P&L Forecasting and Planning • Responsibility for the delivery and own the relationship with senior stakeholders to CxO level• Programme Management • Customer Satisfactory Surveys (CSAT)• IaaS, PaaS, DaaSAchievements:• All SLA’s and KPI’s exceeded for the last 36 months with zero escalations across all accounts• Instigated proper financial governance with responsibility for forecasting and cost control • Strengthened relationships with key stakeholders and agreed strategic move to MS contracts.• Instrumental in winning multiple RFP Bids and increased current client revenue by 25% and CP by 15% • Selected to attend the Emerging Partners Program 6 Month course at Harvard Business School
EDUCATION
London Nautical School
All
Harvard Business School
Emerging Partners Program
SKILLS
ABOUT DARREN REID
A dynamic, driven & results-led Global Delivery Director with a successful background in B2B, B2C, banking, retail, insurance, media, manufacturing, energy, Transportation, Ministry of Defence, government and Fortune 500 corporate sectors. Commercially-aware, with a broad range of delivery and service management experience, including offshore delivery across different continents. Collaborative approach to successful service and programme delivery, engaging with CxO stakeholders, service providers & 3rd parties, delivering ‘cost appropriate’ solutions and business process change. ITIL qualified, with strong experience of applying best practice frameworks and methodologyExperience of driving change management, business transformation, IT service transition, IT strategies, technology roadmaps, managed services, problem solving & IT escalation issues
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