Darren Marsh

Senior Operations Strategy Implementation Manager @Vanquis

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Senior Operations Strategy Implementation Manager @Vanquis

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Kent, GB

Delivering transformation change into operations teams, as we move processes from the legacy CRM over to Salesforce. Also delivering cutting edge change by designing and implementing AI assisted solutions using Agentforce.

EDUCATION

1999 — 2001

Canterbury College

Media and Business Studies

SKILLS

GovernanceBusiness Process ImprovementUser Acceptance TestingProject DeliveryBenefits RealisationProject ImplementationProcess MappingTestingBankingRisk ManagementProject ManagementBusiness TransformationBusiness RequirementsBusiness Change ManagementBusiness AnalysisProcess ImprovementIvrChange ControlMs ProjectChange ManagementRequirements GatheringProject CoordinationStakeholder ManagementSdlcBusiness CaseManagement

ABOUT DARREN MARSH

I am a highly competent and pragmatic individual with extensive experience in managing and supporting large complex Business, IT and Digital change programmes within the Retail Financial Services industry. I am a certified ‘PRINCE2 Practitioner’ and ‘Professional Scrum Product Owner I’, and back these up with am experience at working in Waterfall and Agile (Scrum) delivery environments. I am naturally gifted at building successful relationships, possess excellent communication and stakeholder management skills. I am also highly skilled in leading teams to deliver defined outcomes by creating and managing robust plans, whilst continuously identifying, managing and mitigating risk. I have recent experience in designing and implementing Salesforce solutions, and AI solutions with Agentforce.

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