Darren Hope

Operations Systems and Process Lead @Conferma

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Operations Systems and Process Lead @Conferma

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SKILLS

Project ManagementPmoMs ProjectService Level ManagementBusiness Process ImprovementService ManagementBusiness Process3gService DeskNetworkingService-Level Agreements (Sla)Support ServicesMobile TechnologyHp Service Manager 9IT ManagementIT Service ManagementBmc RemedyChange ManagementMessaging SystemsProject ImplementationProject Management Office (Pmo)ServicenowTelephonyProcess ImprovementProject DeliveryIT OutsourcingTraining & DevelopmentMicrosoft OfficeAvayaService DeliveryTechnical SupportLandeskOperations ManagementTeam LeadershipCustomer ServicePrince2Team ManagementResource ManagementService ImprovementIp Telephony

ABOUT DARREN HOPE

I am an IT and Telecoms professional with 20+ years’ experience in ITIL Service Management and Project Management. I am a highly motivated and dynamic achiever with strong leadership skills, inspiring others to achieve mission success through example. I develop productive business relationships while maintaining a professional and assertive manner, with experience in communication and representation at various levels, including senior management and board-level. I most enjoy managing multiple and conflicting priorities through organised and efficient project management. I am an analytical thinker and adept at problem-solving, and detail focussed when required.

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Darren Hope — Operations Systems and Process Lead at Conferma in Manchester, GB | Unifers