Darja Kursova
Onboarding and Implementation Consultant @Cision
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WORK HISTORY
Onboarding and Implementation Consultant @Cision
Lead customer onboarding projects, handling account setup, platform customization, and training to ensure a seamless experience from day one.• Collaborate with customers to understand their needs, track milestones, and manage satisfaction.• Proactively identify risks, adjust plans, and ensure go-live timelines are met.• Build strong relationships, becoming a trusted advisor and technical expert.• Act as the customer’s voice, sharing feedback with internal teams to improve processes.
EDUCATION
Baltic International Academy
Bachelor's degree, Translator/Interpreter
ABOUT DARJA KURSOVA
Client-facing SaaS professional with 8+ years in customer success, onboarding, and…
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