Vikram Rajpal

WORK HISTORY

EDUCATION

SKILLS

ABOUT VIKRAM RAJPAL

Operations & Customer Service Manager | 20+ Years Driving Scale, Quality & Customer ExcellenceI help global organizations build high-performing operations teams, improve customer experience, and deliver measurable business outcomes.With 20+ years of leadership experience across Amazon, Dell, and global ITES organizations, I’ve led large, diverse teams (100+ professionals) and driven continuous improvement initiatives across operations, quality, and customer service. What I DeliverOperational Excellence: Predictable delivery, process optimization, and efficiency gainsCustomer Experience Leadership: Consistently exceeding CSAT and quality benchmarksPeople Leadership: Building engaged, high-performance teams with strong manager and employee satisfactionStakeholder Management: Partnering with global leadership, cross-functional teams, and clients Proven Impact67% defect reduction through quality improvement initiatives (2023)21% efficiency improvement via process optimization projects (2024)99% positive feedback in employee connections survey with 100% manager satisfactionMultiple awards and recognitions at Amazon and Dell for performance and team excellenceMy career spans global customer service, escalations management, operations leadership, and international business exposure, with hands-on experience across multiple geographies and business units.I’m passionate about scaling operations, developing leaders, and transforming customer support into a strategic business advantage.#OperationsManagement #CustomerServiceLeadership #OperationalExcellence#GlobalOperations #PeopleLeadership #ProcessImprovement #CustomerExperience#CustomerService #Leadership #ServiceExcellence #TeamManagement #BusinessExcellence #PeopleManagement