Darius Adrianwalla

Independent Consultant @TELUS

Toronto, ON, CA

Led cross-functional teams to develop and launch innovative products, resulting in market demand fulfillment and exceeding customer expectations.Successfully negotiated and managed contracts, ensuring cost-effective procurement of product components and services, contributing to overall product profitabilityCollaborated with product development teams to create and maintain a product roadmap aligned with the company\'s strategic vision, guiding product evolutionPrioritized product features and enhancements based on comprehensive market research and customer feedback, delivering customer-focused solutions.Provided comprehensive product training and support, resulting in increased customer satisfaction and significant sales growthGenerated reports and insights, utilizing data-driven decision-making to evaluate and communicate product and operational performanceConducted rigorous UAT on multiple releases to ensure operational and business reliability, ensuring product quality and performance.Collaborated with various teams, including development, network operations, sales, marketing, and customer support, to drive product development and successConducted in-depth competitive analysis to benchmark products against industry standards and make informed product strategy decisions.Effectively managed major and minor incidents, providing clear and detailed communication to technical and non-technical stakeholders, ensuring smooth incident resolution Migration of Billing Platform from On-Premise to Google Cloud Platform Rebranding/Relaunch of Public Mobile and launch of Public Mobile App Creation of Multiple Operations Playbooks for Lab Management and Incident Management Proficiently managed multiple major and minor incidents, providing detailed communication to both technical and non-technical stakeholders, ensuring swift issue resolution and minimizing customer impact.