Dare Obitunwase

IT Field Support Technician @AVASO Technology Solutions

England, GB

In my most recent role, I deliver comprehensive IT support tailored to meet diverse business needs. My expertise includes installing, repairing, and configuring IT equipment such as desktops, laptops, printers, and network devices. I excel in performing software upgrades across various hardware platforms, including desktops, laptops, tablets, and servers, ensuring seamless performance and compatibility.Moreover, I manage desktop system imaging and installations with precision, enabling efficient deployments across teams. I take pride in delivering technical support for system operations and maintenance, all while safeguarding network and system security. Whether it’s offering user guidance on new software and hardware or diagnosing and resolving technical failures, I rely on standardized procedures to address challenges effectively.Troubleshooting and resolving issues related to desktops, servers, networks, and active directory is second nature to me. Additionally, I facilitate disaster recovery solutions and ensure the smooth functioning of audio-visual conferencing systems.I maintain detailed documentation, manage ticketing systems to track issues and resolutions, and am committed to ensuring customer concerns are resolved promptly and accurately documented.Below are some of my main contributions in this role for your review: Successfully imaged and deployed over 250 laptops with Windows 11 for a client site as part of a comprehensive computer refresh project. Enhanced system reliability and user satisfaction by implementing proactive maintenance strategies and timely issue resolution. Contributed to improved service levels by maintaining detailed reports on product failure trends and serviceability challenges.

Yaba College of Technology, Yaba, Lagos

Higher National Diploma

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National Diploma