Dan Miller

Sr IT Manager @Franklin County

Columbus, OH, US

Manage a team of 6 Network Technicians who are responsible for support of all workplace technologies for the Franklin County Job and Family Services agency across multiple locations.• Supports technology for over 700+ agency personnel, including all desktops, laptops, printers, scanners, iPhones, iPads, etc, in a Windows 11 environment with Office 365 running through government cloud services.• Ensures proper resolution of incident and request tickets annually. Partners with State and County IT support teams and external vendors supporting a complex environment of 127 custom applications.• Oversees technology refresh implementations through established life-cycle management processes.• Partners with multiple vendors to ensure contracted SLA’s are met and technology is properly updated.• Converted 90% of agency staff from Desktop PCs to Microsoft Surface Pro laptops in less than a year.• Supported Windows 11 upgrade from windows 10. Completed process 3 months ahead of schedule.• Worked with agency to develop new telework support model during COVID-19, including support of a hybrid model, using tools like Global Protect VPN client and DUO MFA.• Received 2023 “Employee of the Year” award.

Anne Arundel Community College

Associate's degree, Business and Public Administration

University of Maryland Baltimore County

Business and Public Administration