Dan Ortega
Manager @Apple
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WORK HISTORY
Manager @Apple
ManagerResponsible of coaching and development of 250+ retail employees in a variety of different business focuses, including sales, technical support and inventory fulfillment. • Monthly performance conversations to ensure accountability and drive for results for 30+ team members. • Developing content for daily, monthly and quarterly team connections, including meetings in the virtual space. • Interviewing and making recommendations on staff promotion and new employee onboarding. • Supporting customer with complex, detail oriented and outside-of-the-box solutions to provide exceptional experiences. • Collaboration with leadership team members in different areas of retail business, including senior leadership in developing quarterly strategies and recommendations on areas of focus. • Responsible for store results, most notably Medallia Customer Experience Management for technical support department (Genius Bar).
EDUCATION
University of Guelph
Bachelor of Arts (B.A.), General Studies
ABOUT DAN ORTEGA
As a manager with over three years of experience at Apple, I lead a diverse team of 250+ retail employees, fostering growth across sales, technical support, and inventory fulfillment. By facilitating monthly performance conversations and developing tailored content for team connections, I help drive accountability and achieve results. Collaborating closely with senior leadership, I contribute to the success of quarterly strategies and ensure seamless customer experiences through innovative problem-solving. My expertise lies in coaching, team development, and operational excellence, with a strong focus on behavior-based feedback and sales-driven training. Passionate about delivering exceptional customer outcomes, I empower teams to excel in dynamic retail settings. My work reflects a deep commitment to cultivating high-performing teams and advancing organizational goals.
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