Danielle Sheerin
Customer Experience Design and Implementation Manager @TUI
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WORK HISTORY
Customer Experience Design and Implementation Manager @TUI
Luton, GB
EDUCATION
University of Brighton
Humanities, Philosophy
SKILLS
ABOUT DANIELLE SHEERIN
Passionate senior customer experience professional with a background in digital strategy and service design, I have a wide experience of designing customer-led propositions and journeys. A skilled communicator and customer champion, I am happy working at all levels of the business. I believe in driving influence through collaboration with stakeholders, using customer data and insight to take an evidence led approach to working together, to reach innovative solutions that drive customer satisfaction and tangible business results; quickly, easily and efficiently. Skills and experience include: strategy design, digital transformation, needs and values analysis, facilitation, user-centred design, customer journey mapping, CRM strategies, agile development, team management, customer research and data analysis, commercial modelling, change management, and customer value management.
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