Ellie Morgan
Customer Operations Lead @TUI
Bedford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2024 — Present
Customer Operations Lead @TUI
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SKILLS
Contact CentreService Delivery ManagementStakeholder ManagementCustomer ExperienceContract NegotiationBusiness Process ImprovementStrategyBpoClient RelationsManaged ServicesChange ManagementFinancial PlanningCrmOutsourced SolutionsOperations ManagementManagementLeadershipCustomer Relationship Management (Crm)Service DeliveryBusiness Analysis
ABOUT ELLIE MORGAN
With over 20 years of Contact Centre Management experience covering various roles, General Manager, Head of Customer Service, Business Development, Business Analyst and most recently returning to an operations management role. Using a strong commercial background to specialise in managing outsourced multi site, multi lingual, omni channel operational frameworks whilst ensuring my teams deliver best in class customer service.
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