Dan Germain
Director, Technical Support Insight & Operations @AVEVA
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WORK HISTORY
Director, Technical Support Insight & Operations @AVEVA
Cambridge, GB
EDUCATION
University of Portsmouth
BSc (Hons), Computer Science
SKILLS
ABOUT DAN GERMAIN
Executive Director-level leadership for technology and client delivery across technology, consulting and operational service management in a number of business leadership and customer facing roles. Experienced in leading technical operations, hosting and cloud; client services delivery including professional services, customer support and partner operations; programme and project management; product management from innovation to delivery of new services and products. Particularly interested in all cloud delivery models having held roles with service providers in the hosting & cloud industry. AWS and Azure are my recent focus, including SAAS, PAAS, IAAS, secure operations and managed services. Strong technical background in application development, infrastructure delivery and technologies including on-premise, data centres and cloud.Specialities: Strategic and Operational Management, Service Delivery including ITIL & ISOInnovation for new technologies, service development & delivery of change.Cloud services & managed hosting - outsourcing difficult technical solutions, services and applications, providing high availability and expert technical support.
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