Daniel Adams
Service Controller (Level 2) @Transport for London
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WORK HISTORY
Service Controller (Level 2) @Transport for London
London, GB
Direct recruit Service Controller, operationally managing the world’s second most frequent railway line- Demonstrating leadership and embedding a high standard of communication for all safety critical and non safety critical communications- Building and maintaining professional working relationships at all levels across the organisation, in order to achieve performance measures and to provide the highest level of service to customers- Fast time management of all operational incidents on the railway, on a 24/7 basis, working under pressure, whilst ensuring safe working practices. Highly competent in managing a myriad of incidents, including ‘person under a train’ emergencies, points/signalling/infrastructure failures, along with live customer, rolling stock and train crewing incidents- Proven ability to recover the service, following an incident, making fast time decisions, in the best interests of the railway and customer service- Ensuring safe working at all times for LU staff and for our customers (in line with all LU safety and operational procedures), with overall responsibility for the traction current supply to the railway- Leadership to remotely manage operational staff, in order to achieve KPI’s - 36 trains per hour during peak and average headways- Managing handover of the railway to Track Access Control at close of traffic, efficiently and safely, to enable engineering works- Implementation of “late surrender” safety procedures and negotiation to run the best service possible for our customers, whilst ensuring safety to staff working on the track- Facilitating both published and emergency possessions, overseeing the protection and traction current arrangements to create a safe operating environment on the track- Currently licensed as both LU Operational Manager & Service Controller- Formal Incident Management course completed January 2020.
EDUCATION
Chartered Management Institute
Level 5 Certificate in Police Management (QCF), Police Management
Barking Abbey Sixth Form
A Level Qualifications
Barking Abbey Comprehensive School
GCSE's
SKILLS
ABOUT DANIEL ADAMS
Victoria Line Controller (SCL2) for London Underground, delivering a 100 second world class service to London. Fast time safety critical decision making and incident management, whilst triaging risk and ensuring safe working for all staff and customers on world\'s second fastest moving railway line. Former strategic police manager with 18 years operational experience; undertaking roles both within uniform and detective portfolios. Solid experience in criminal investigations, managing critical risk, safeguarding the vulnerable and leading people. Established skills which encompass forecasting demand, resource management, developing relationships with partners and stakeholder, performing chief of staff role to executive level chief officer, planning and implementing organisational change programme and contact centre management.
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