Daniel Lupetina

WORK HISTORY

EDUCATION

SKILLS

ABOUT DANIEL LUPETINA

As an Intermediate Customer Success Manager (CSM), I help online creator-educators grow their businesses and achieve their goals with Thinkific. With four years of experience in the SaaS industry, I collaborate closely with our product, marketing, and sales teams to deliver tailored solutions that drive customer success. Passionate about providing an engaging and positive client experience, I am always eager to learn new skills and technologies to better support our users.I began my journey at Thinkific in 2022 as a Customer Champion, offering comprehensive support and guidance to our users after more than a year at Shopify. At Shopify, I spent time on the Core Support Team, assisting online merchants with their e-commerce needs, before transitioning to the Retail Support Team, where I helped brick-and-mortar merchants troubleshoot physical hardware issues. In early 2023, I was promoted to the role of Customer Success Manager at Thinkific, managing hundreds of shared accounts as part of the Scale Team. My growth continued in early 2024 when I advanced to Intermediate CSM with my own dedicated book of business. I currently work with Thinkific’s largest and most established clients. I hold a Bachelor of Fine Arts in Film Studies from Ryerson University, where I developed a strong passion for storytelling and digital media—a foundation that enhances my ability to connect with and support creator-educators.