Daniel Klaybor

Loyalty Customer Service Representative @Kobie

St Petersburg, FL, US

Learn specific client loyalty program guidelines.Answer all incoming inquiries directed to you in various media channels (phone, email, chat)Approach each day with a positive, professional, customer-centric, and team-oriented attitude.Act with integrity at all timesCommunicate in a clear, concise, and helpful manner both verbally and in writing.Take ownership of customer inquiries while working toward a resolutionDe-escalate as necessary through effective communication and problem-solving skills.Efficiently use all internal systems and resourcesWork independently without the heavy need to rely upon your team or supervisor.Adhere to schedules and company policies and proceduresEscalate any issues or concerns that are unable to be resolved through normal efforts

Indiana Institute of Technology

Marketing

Trine University

Marketing, Business