Daniel Carniglia

Account Manager Key Account @Hard Rock Digital

Hollywood, FL, US

I am responsable for building and maintaining strong, personal relationships with high spend customers through frequent communication, including field visits, phone, email, text, and occasional in-person events.• Use player data and behavior analytics to proactively engage users, offer tailored investment products,promotions, and ensure VIPs stay loyal and active.• Deliver white-glove service by resolving issues efficiently, answering questions, and creating long-lastingstrong relationship.• Work closely with Marketing, Payments, Risk, Customer Support, and Compliance teams to ensure smoothexperiences and resolve any friction points.• Monitor customer activity, buying patterns, and profitability. Use insights from CRM and data tools toidentify new opportunities and potential investments.

Caribbean University

Bachelor of Arts - BA, Marketing/Marketing Management, General