Alexander Alonso
Senior Vip Account Manager @Hard Rock Digital
Signup · Get unlimited contacts
WORK HISTORY
Senior Vip Account Manager @Hard Rock Digital
Jersey City, NJ, US
Oversee VIP operations of team members and clients in Central & North Florida (Tampa, Orlando, Jacksonville, etc.)-Manage a team of 10 Account Managers and Associates. Responsible for VIP assets and experiences in Northern/Central FL: game day suites, tickets, events, etc-Develop top tier FL VIP accounts by building relationships with players, providing exceptional service, and offering \"money can\'t buy\" VIP experiences-Review customer accounts of team members for correct bonus reinvestment based on player KPI\'s: B/GGR, NGR, GGR, B/H, Margin, Theo, and Theo NGR.
EDUCATION
Fairleigh Dickinson University
Bachelor's Degree, Business Managment
Fairleigh Dickinson University
Masters Degree, Business Management Leadership
ABOUT ALEXANDER ALONSO
I am a MBA graduate from Fairleigh Dickinson University, working for BETMGM in the gambling/casino industry. Currently I am the VIP High Value Customer Manager. Select Accomplishments:CEO and Founder of a start up consulting business for sports betting \"The Line Breakers\". 7+ years in sales to create new business for companies.7+ years experience in high end customer service.7+ years in customer retention. Masters Degree in Business. Expertise:Customer Service, Customer Retention, Customer Relationship Management, Sales, Team building, Organizational leadership, Managing teams, Networking.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.