Daniel Boxler
Special Office Claims Representative - Guaranteed Repair Program @Farmers Insurance
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WORK HISTORY
Special Office Claims Representative - Guaranteed Repair Program @Farmers Insurance
Conducts detailed investigations of property claims, analyzing policy coverage, loss details, estimates, and supporting documentation to ensure accurate and compliant claim outcomes. Identifies discrepancies, inconsistencies, and potential red flags within estimates, invoices and claim narratives, escalating concerns appropriately.Makes independent decisions on increasingly complex GRP and ALE-related claims while adhering to regulatory and internal compliance standards.Maintains thorough documentation and proactive customer communication, resulting in zero escalations and strong customer satisfaction metrics.Accomplishments:Achieved 100% tNPS score on returned customer surveys - 2022Selected to assist in merger with MetLife - February 2023 - May 2023Selected to assist with Catastrophe Response Team - July 2024Awarded Claims Representative of the Month - March 2025Awarded Mitigation Master - 2025
EDUCATION
Kansas State University
Bachelor of Business Administration (BBA), Human Resources Management
SKILLS
ABOUT DANIEL BOXLER
Special Office Claims Representative - Property Claims Adjuster
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