Dania S.

Manager @Welcome Break

England, GB

Lead and motivate a team of baristas to deliver outstanding customer service.Train new hires and provide ongoing training for existing staff to ensure adherence to company standards.Oversee daily store operations, ensuring compliance with company policies and procedures.Ensure quality and consistency in beverage and food preparation.Maintain a clean, safe, and welcoming store environment.Manage shift schedules and staffing levels to optimize efficiency.Develop action plans for Operations Excellence Reviews and Audits to maintain compliance.Prioritize exceptional customer service through active feedback management, community projects, and effective complaint resolution.Implement customer retention strategies by monitoring local competition and devising enticing offers.Expertly manage financial aspects, including P&L management, projections, and budgeting.Handle weekly paperwork, invoices, petty cash, banking, and inventory management.Utilize MIS & Analysis for reconciliation, settlement, GL balancing, and project management.Demonstrate proficiency in MS Excel and MS Word for efficient data analysis and reporting.Communicate and implement promotions, overseeing sales-building initiatives.Implement staff incentive programs to optimize team motivation and performance.Ensure operational excellence and high health and safety standards during shifts.Conduct regular safety checks and address potential hazards promptly.Complete shift reports and administrative tasks accurately and on time.Communicate store performance and operational issues to upper management.Assist with the implementation of new policies and procedures.