Dan Vincent
Engagement Manager @ServiceNow
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WORK HISTORY
Engagement Manager @ServiceNow
Senior Engagement ManagerDate Employed March 2019 – PresentPrimarily responsible for managing the successful deployment of the solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction.* Engagement management of multiple ServiceNow projects on behalf of ServiceNow to an EMEA customer base.* Lead multi-disciplinary project teams* Plan and deliver project kick-off meetings.* Work with Sales to produce Statements of Work (SOW’s) based on customer requirements.* Be single point of contact / escalation point for customer to ServiceNow.* Hold regular project review calls / meetings with customers* Deliver ITIL based Gap Analysis workshops to assist customer derive product requirements.* Work with customer to produce project plans.* Project status reporting for stakeholders* Work with Services Manager(s) to allocate appropriate resources either with direct resources or via partner.* Deliver Pre-Sales presentations around the ServiceNow deployment methodology.
SKILLS
ABOUT DAN VINCENT
Accomplished Business Leader with a highly successful track record in service delivery, sales, business development and commercial management. Extensive experience ranges from managing highly effective Account, Business and Technical teams, to having full singular P&L accountability of a multi-million pound global retail Banking contract. A tenacious and self-driven leader who thrives through change and fluid business situations with proven ability to focus and influence business executive teams and develop, maintain and expand relationships across suppliers, clients and Global organisations and teams alike. Known for an entrepreneurial and partnership approach in driving large scale technical support services and Cloud engagements to improve the Client experience by elevating Service as well as maximising potential revenue and profit growth.
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