Dan Chinnappan

Customer Success Manager @iamneo - An NIIT Venture

Coimbatore, IN

Owned ₹3Cr+ ARR enterprise portfolio, delivering 90–95% gross renewal rates through structured account governance, adoption reviews, and risk mitigation frameworks. Improved renewal performance by ~35% by implementing renewal forecasting, executive-level stakeholder alignment, and expansion playbooks. Recovered ₹3+ Cr in delayed and at-risk receivables, strengthening revenue predictability and reducing churn exposure. Led 20+ cross-functional team members across onboarding, delivery, and operations; reduced order-to-cash cycle by ~3 months. Acted as escalation lead for strategic institutional customers, safeguarding enterprise relationships and long-term contracts.