Damien Davis

Senior Director, Product Management @ServiceNow

Senior product leader at ServiceNow. Responsible for the success of the products in ServiceNow’s ITSM portfolio. Leading a global team of Outbound Product Managers to work closely with all key stakeholders (customers, executives, and internal teams) to make Service Operations a true industry practice. Gathering and analysing market research, defining customer needs and requirements, identifying and prioritizing target markets, developing pricing and positioning strategies, creating go-to-market plans, and collaborating with cross-functional teams to execute the product strategy. Responsible for prioritizing the features and enhancements that go into the Service Operations product roadmap. Balancing the needs of customers, the market, and the business to relentlessly improve our customer journey through our products and customer touchpoints.