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Damian Rafalski
Manager Service Delivery @C.H. Robinson
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WORK HISTORY
Manager Service Delivery @C.H. Robinson
Wroclaw, PL
Lead and strategically manage a high-performing Service Delivery team responsible for European road transport and global air & ocean freight operations, ensuring end-to-end delivery excellence across EMEA- Own service performance across all transport modes, acting as senior escalation point, consistently exceeding SLAs and KPIs with 98% on-time delivery and 95% customer satisfaction.Define and execute continuous improvement strategy through data-driven decision-making, leveraging Power BI, Excel, and root cause methodologies to optimize lead times, cost efficiency, service reliability, and reporting transparency- Drive people strategy including talent development, leadership coaching, performance management, and succession planning, delivering 30% productivity growth, strong engagement scores, and reduced attrition- Partner cross-functionally with Operations, Customer Success, Finance, and IT to align service delivery with business objectives, customer growth strategy, and operational scalability- Own service governance, risk management, and compliance, ensuring operational resilience, service continuity, and regulatory adherence across international markets.
EDUCATION
Uniwersytet WSB Merito Wrocław
Master of Arts - MA, Logistics Organization Management
Uniwersytet WSB Merito Bydgoszcz
Bachelor of Business Administration - BBA, Business Management
ABOUT DAMIAN RAFALSKI
In the complex world of global logistics, I have learned that true efficiency is found at the intersection of robust strategy and human-centric leadership. With over a decade of hands-on experience across top-tier providers, I specialize in scaling European supply chain networks while maintaining a global perspective through close collaboration with partners in APAC and North America. My approach is defined by a commitment to Inclusive Leadership, believing that the most resilient operations are built by teams that are empowered, engaged, and aligned toward a common goal.Throughout my career, I have focused on driving operational transformation by integrating Lean methodologies into the DNA of the warehouse and transportation process. By working closely with Green Belt practitioners, I’ve successfully led end-to-end redesigns and WMS transitions that don\'t just improve the bottom line, but also enhance employee ergonomics and daily execution. I thrive on bringing transparency to logistics performance, utilizing Power BI and Excel to transform complex data sets into clear, strategic insights that guide executive decision-making.Currently, at C.H. Robinson, I lead service delivery operations and champion customer success transformation. I am passionate about bridging the gap between high-level strategy and ground-level execution, ensuring that as we scale, we build sustainable partnerships and systems that deliver measurable, long-term value.
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