Dalvinder Kular
Sr Strategy Manager @TELUS
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WORK HISTORY
Sr Strategy Manager @TELUS
Vancouver, BC, CA
Own and lead the global strategy and roadmap for a three-tier sales support model (AI Tier 1, Technical Tier 2, Strategic Tier 3) to scale enablement, and accelerate revenue outcomes• Oversee the design and governance of an AI-powered virtual desk program, directing Engineering and Product teams to build automated intake, routing, and knowledge systems that standardize support• Stand up and operationalize global Tier 2 and Tier 3 functions, defining charters, SLAs, escalation frameworks, and capacity models while enabling regional leaders to execute delivery• Direct cross-functional execution across Sales, Product, Enablement, and Technology to align processes, content, and tooling into a single, consistent source of truth for customer-facing teams• Establish performance management and reporting frameworks, sponsoring dashboards, KPIs, and continuous improvement mechanisms to drive adoption, reduce resolution times, and increase win rates
EDUCATION
Simon Fraser University
Master of Business Administration - MBA
British Columbia Institute of Technology
Bachelor of Business Administration - BBA
British Columbia Institute of Technology
Diploma, Marketing Communications
SKILLS
ABOUT DALVINDER KULAR
I help organizations and teams navigate change and scale with clarity, purpose, and a people-first mindset. I thrive at the intersection of business strategy and human dynamics, translating ambiguity into actionable plans while keeping teams engaged, resilient, and energized.My path has spanned top-performing sales, channel building and scaling, engagement leadership, post-merger integration, and now global strategy, operational design, and cross-functional activation in tech and cybersecurity. These experiences fuel my ability to craft and execute strategies that deliver lasting, sustainable impact.Along the way, I\'ve earned recognition for change leadership, performance, and values-driven work, including Change Champion Award, President’s Club for sales overachievement, and the John Ellis Graduate Scholarship during my MBA for leadership in social innovation.If you\'re facing growth, transformation, or complex strategic challenges, I\'d love to connect and explore how we can turn vision into execution.
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