Dalon Cardin

Customer Service Representative @William Hill

Manchester, GB

Analysed transaction patterns while processing 200 bets daily, and introduced a streamlined manual entry system, reducing errors by 10% and improving shift productivity- Responsible for identifying gaps in customer understanding of safer gambling practices through analysis of interactions, and implemented targeted communication strategies, increasing awareness by 20%- Monitored self-service terminal usage patterns, to detect common pain points and introduced step-by-step guidance materials, boosting engagement by 30%.