Dale Cleeve
Major Incident Manager @汇丰
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WORK HISTORY
Major Incident Manager @汇丰
Barnsley, GB
IT Major Incident Management orchestrating the fix of the incidents presenting the most risk of customer, financial, reputational or regulatory impact to the organisation.
ABOUT DALE CLEEVE
30 years’ experience across a multitude of organisations and industries supporting and delivering IT solutions. 20 Years operating in an global IT Support and Delivery function delivering multiple technology projects and services within a large scale global organisation, including managing relationships with multiple global vendors at all levels. I have the ability to communicate complex matters to a varied audience effectively. I consider myself to be a proven natural leader with a keen attention to detail and accuracy. I consistently deliver commitment to service delivery, quality concepts, customer orientation, performance and personal development. Following the ITIL framework, I ensure that we are appropriately engaging with Problem Management, Incident Management CCO, Release Management, Change Management as well as key vendors, customers and stakeholders in accordance with financial regulatory compliance. I have a flexible approach to working hours and willing to travel both regionally and globally.
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