Daisy Hui
Product Manager @TELUS
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WORK HISTORY
Product Manager @TELUS
Vancouver, BC, CA
Lead Reliability program: Ensure product and services are working as intended: incident management Equip agents with knowledge to support customers during key moments of truth Empower customers with information to use devices successfully End-to-end Program Management for new product launch project: Drove readiness activities from our vendor and over a dozen internal stakeholders Demonstrated the ability to influence without authority Lead life cycle management for existing products, managing day-to-day issues, product opportunities, weekly vendor status updates and Quarterly Business Reviews Explore and assess product solutions for the B2B / B2G team Extended responsibility: Assist HHM (Home Health Monitoring) team with monthly reporting and invoicing Was on maternity leave 20••••••••11
EDUCATION
University of Tasmania
Bachelor of Information Systerms, Management Information Systems, General
The University of British Columbia
Master of Library & Information Science (M.L.I.S.)
Shanghai Ocean University
Bachelor of Management, Management Information Systems, General
SKILLS
ABOUT DAISY HUI
My passion lies in work that touches on Technology, Products, and Services that are making positive impact on customers\' Mental and Physical well-beings.As a Product Manager and Project Management professional, I have strong planning and execution skills proven in the track record of successful project launches. Through these projects, I Build collaborative, productive relationships with cross-functional teams resulting in numerous successful product launches Make data and performance-driven decisions and proactively analyzes KPIs to inform future projects Am a self-motivated learner and early adopter who leverages technology to streamline processes and improve business results Am solution driven and can tolerate ambiguity
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